Legal Notice — Last Updated: 10 August 2026.

Your rights under the Australian Consumer Law cannot be excluded, restricted, or modified. This statement sets out your key rights as a consumer purchasing from our websites.

1. Consumer Guarantees for Goods

When you purchase goods, including digital products and physical products, those goods come with the following consumer guarantees under the Australian Consumer Law:

• Acceptable quality: Goods must be safe, durable, free from defects, acceptable in appearance and finish, and fit for all purposes that goods of that type are commonly supplied for.
• Fit for disclosed purpose: Goods must be fit for any specific purpose you disclosed to us before purchase.
• Match description: Goods must match any description we provided.
• Match sample or demonstration model: Goods must match any sample or demonstration model shown.
• Express warranties honoured: Any express warranty we provide must be honoured.

2. Consumer Guarantees for Services

• Due care and skill: Services must be carried out with due care and skill.
• Fit for purpose: Services must be fit for any specific purpose you disclosed to us.
• Delivered in reasonable time: Services must be provided within a reasonable time when no time is set.

3. Your Remedies

If goods or services fail to comply with a consumer guarantee, you are entitled to: a repair, replacement, or refund (your choice for a major failure); compensation for any consequential loss; and a repair or replacement for a minor failure (our choice). For digital products, remedies may include a corrected version, a patch, or a refund.

4. Contact for Consumer Guarantee Claims

To make a consumer guarantee claim, contact admin@ellemotional.com — Subject: Consumer Guarantee Claim + Order Number. We will respond within 5 business days.