Legal Notice — Last Updated: 10 August 2026.

1. Contact Details

• General enquiries: admin@ellemotional.com
• Orders and returns: admin@ellemotional.com — Subject: Order/Return + Order Number
• Privacy and data: admin@ellemotional.com — Subject: Privacy Request
• Legal matters: admin@ellemotional.com — Subject: Legal Notice
• Security issues: admin@ellemotional.com — Subject: Security Report
• Online safety: admin@ellemotional.com — Subject: Online Safety Report
• Business address: Gold Coast, Queensland, Australia
• ABN: 43 432 414 727
• Response time: 3–7 business days for standard enquiries

2. Complaints Process

• Step 1: Email admin@ellemotional.com — Subject: Complaint — [brief description]. Include your order number if applicable.
• Step 2: Acknowledgement within 2 business days.
• Step 3: Substantive response within 14 business days. Complex matters may take longer.
• Step 4: Resolution advised with available remedies.
• Step 5: Escalation to senior person available if unsatisfied with response.

3. External Escalation Bodies

• Consumer rights / ACL: ACCC — accc.gov.au | Queensland Fair Trading — qld.gov.au/fair-trading
• Privacy / data: Office of the Australian Information Commissioner — oaic.gov.au
• Online safety: eSafety Commissioner — esafety.gov.au
• Spam / messaging: Australian Communications and Media Authority — acma.gov.au
• Accessibility / disability: Australian Human Rights Commission — humanrights.gov.au

4. No Retaliation

We will not cancel a lawful entitlement, refuse service, or take adverse action because you made a genuine complaint, a privacy request, a safety report, or asserted a consumer right under the Australian Consumer Law.