Legal Notice — Last Updated: 10 August 2026. This document may be updated without prior notice. Continued use constitutes acceptance of the current published version to the extent permitted by law.
APP 1.7 Automated Decision-Making Transparency — effective 10 December 2026. This Privacy Policy includes required disclosures in advance of the 10 December 2026 commencement date under the Privacy and Other Legislation Amendment Act 2024 (Cth).
1. Introduction
Port2U.au and agentellemotion.com (we, us, our) are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. Operator: Brent Bernard t/a ellemotional, ABN 43 432 414 727, Gold Coast QLD. Contact: admin@ellemotional.com
2. Personal Information We Collect
- Identity: name, username, date of birth (where required for age verification).
- Contact: email address, phone number, postal address.
- Financial: transaction history, payment records. We do not store full card details.
- Technical: IP address, browser type, device identifiers, cookies, analytics data.
- Usage: pages visited, products viewed, clickstream data, download history.
- Communications: support tickets, complaints, correspondence records.
- AI interaction data: queries, prompts, outputs, and feedback submitted to our AI features.
3. How We Collect Information
We collect information directly from you when you create an account, place an order, subscribe to any service, contact us, or interact with our AI tools. We also collect information automatically through cookies, analytics, and server logs. We may receive information from payment processors, fraud prevention services, and shipping providers.
4. Why We Use It
- To process and fulfil orders, including payment, digital delivery, and shipping.
- To provide customer support and respond to enquiries and complaints.
- To verify identity and prevent fraud, abuse, and unauthorised access.
- To send marketing communications where you have consented (withdrawable at any time).
- To comply with taxation, accounting, and legal obligations.
- To improve our Website, products, services, and AI systems.
5. Automated Decision-Making Transparency (APP 1.7 — effective 10 December 2026)
Personal information used in automated decision-making: account registration details, transaction history, payment behaviour, device fingerprints, IP addresses, geolocation data, behavioural analytics, interaction patterns, AI interaction logs.
Decisions made solely by automated technology: initial fraud risk scoring for transactions; automated account suspension for suspected Terms of Service violations; automated spam and abuse detection in user communications.
Decisions where automated technology substantially assists: payment risk assessment (human review available on request); product recommendation ranking; customer support ticket prioritisation; content moderation and safety flagging.
Where an automated decision significantly affects your rights or interests, you may request human review by contacting admin@ellemotional.com. We will respond within 30 days.
6. Disclosure of Personal Information
We may disclose your personal information to payment processors, shipping providers, cloud hosting providers, third-party AI service providers, analytics providers, fraud prevention services, professional advisers, and regulatory authorities where required by law. We do not sell your personal information to third parties.
7. Cross-Border Disclosure
Some providers are located overseas, including the United States and European Union. We take reasonable steps to ensure overseas recipients handle information in accordance with the APPs, including through contractual arrangements compliant with APP 8.
8. Security
We implement commercially reasonable technical and organisational security measures. In the event of an eligible data breach under the Notifiable Data Breaches scheme, we will notify the OAIC and affected individuals as required by the Privacy Act 1988 (Cth).
9. Your Rights
- Access — request access to personal information we hold about you.
- Correction — request correction of inaccurate or out-of-date information.
- Opt-out — withdraw consent for direct marketing at any time.
- Automated decision review — request human review of automated decisions affecting you.
- Complaint — lodge a complaint with the OAIC at www.oaic.gov.au.
10. Children’s Privacy
Our Website is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. We are monitoring the development of the Children’s Online Privacy Code and will update this policy when it comes into effect.
11. Contact
Privacy enquiries: admin@ellemotional.com — Brent Bernard t/a ellemotional, ABN 43 432 414 727, Gold Coast QLD.