Digital Products — All Sales Final

The vast majority of what we sell is original digital artwork, delivered instantly as a download. Because digital files can be copied and are accessible immediately upon purchase, we do not offer refunds on digital downloads once the file has been delivered or the download link accessed, except where the file is genuinely faulty (corrupted, incomplete, or not matching the product description) or you were charged in error.

Physical Products

If we sell a physical, shipped item, standard return and refund rights apply: contact us within 14 days of delivery if the item is faulty, significantly not as described, or damaged in transit, and we’ll arrange a repair, replacement, or refund.

Your Rights Under Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. If a product (digital or physical) is faulty, not fit for purpose, or significantly different from its description, you are entitled to a repair, replacement, or refund regardless of the product type.

How to Raise an Issue

Contact us at admin@ellemotional.com within 7 days of purchase, including your order number and a description of the issue. We will respond within 2 business days.

Last updated: 28 July 2026